Shipping Policy
At Neau Co, we understand that receiving your order promptly and in perfect condition is essential. We are committed to providing a seamless and reliable shipping experience to all our valued customers. Please take a moment to review our shipping policy to better understand how we handle your orders:
Shipping Options:
We offer a range of shipping options to accommodate your needs. During the checkout process, you will have the opportunity to select the shipping method that best suits your preferences and timeframe.
Order Processing Time:
Orders are typically processed within [X] business days of being placed. Please note that processing times may vary during busy seasons or promotions. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times:
The delivery times will depend on the shipping method you choose during checkout and your location. Standard shipping typically takes between 8 to 12 business days, while expedited shipping options are available for faster delivery.
International Shipping:
We are proud to offer international shipping to customers around the world. Please note that international shipping may have longer delivery times due to customs clearance and local postal services. Any applicable customs duties or taxes are the responsibility of the recipient.
Shipping Charges:
Shipping charges are calculated based on the shipping method chosen, the destination, and the weight and dimensions of your order. You will see the shipping cost during the checkout process before you confirm your order.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Delivery Address:
Please ensure that your shipping address is accurate and complete when placing your order. We cannot be held responsible for items delivered to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Shipments:
In the rare event that your shipment is lost or significantly delayed, please contact our Customer Support Team at neau.co.service@outlook.com. We will work diligently to resolve the issue and ensure you receive your order or a refund.
Contact Us:
If you have any questions or need further information about our shipping policy, please don't hesitate to contact our Customer Support Team at neau.co.service@outlook.com.
Thank you for choosing Neau Co. We are dedicated to providing you with exceptional products and service, and we look forward to serving you with your activewear needs.